Help with Kairos.
Questions about learning, capture or your account? Find an answer below, or send us a message.
Send us a messageStart with a quick answer.
Where are the words I saved?
Open Library to find saved words and their context. Saving a word keeps it for later; start its lesson when you’re ready to learn it.
Why has a word come back for review?
Kairos brings words back for recall practice. Your Today screen shows the next available session. A completed lesson and a scheduled review are different stages of learning.
Camera, speech or reminders are not working.
Check the relevant permissions in device or browser settings. You can type or paste text if camera or speech capture is unavailable. Reminder delivery also depends on your platform and notification settings.
My library is not syncing.
Check your connection and that you’re signed into the intended account. If Kairos shows a sync error, keep your local data and tell support what you see. Do not clear app data as a first troubleshooting step.
I paid for Kairos Plus, but access is missing.
In Kairos, open Profile → Help & support → Restore purchases. Use the same Apple or Google store account you used to purchase. If access is still missing, choose Subscriptions & purchases in the support form and tell us what you see. Do not share card details.
How do I manage my subscription or request a refund?
Manage or cancel a subscription in the store account used to purchase it. For Apple purchases, request a refund at reportaproblem.apple.com. Refund eligibility is decided by Apple. Deleting your Kairos account does not cancel a subscription.
An AI explanation or answer seems incorrect.
Tap Report this answer beside the response in Kairos and describe the problem. Enable Include this AI answer if you want to share it with support. Other conversation messages are not attached automatically. You can also choose Incorrect AI answer in the form below.
I cannot access my account.
Use password recovery from the sign-in screen where available, or send support a message. If you use Apple sign-in, mention that in your message. Do not send passwords or verification codes.
Account or privacy request?
Use the dedicated account-deletion page, or select Privacy & data in the message form.
Delete accountSend us a message.
Include the steps that led to the issue, and your device and app version if relevant.